Our Company Privacy Policy – Quint Heating Services Ltd.
Our website address is: https://quintheating.com
Quint Heating Services is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. QHS may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.
Topics:
• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities
What data do we collect?
QHS collects the following data:
• Personal identification information (Name, email address, phone number, etc.)
How do we collect your data?
You directly provide QHS with most of the data we collect. We collect data and process
data when you:
• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message
boards or via email.
• Use or view our website via your browser’s cookies.
• Mailchimp.com – as a direct action from the use of the subscribe forms on our website
Our Company may also receive your data indirectly from the following sources:
• Mailchimp.com
How will we use your data?
QHS collects your data so that we can:
• Process your order, manage your account.
• Email you with special offers on other products and services we think you might like.
If you agree, QHS will share your data with our partner companies so that they may
offer you their products and services.
• Quint Heating Services Ltd.
When Our Company processes your order, it may send your data to, and also use the resulting
information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
QHS securely stores your data on kinsta.com. Kinsta’s servers are protected by GCP’s enterprise-level firewall. This is a much more secure method than what is offered on other websites. Our servers have CDN support TLS 1.3, a new encryption protocol update that is more secure than the widely used TLS 1.2.
QHS will keep your basic data on our servers – Should you wish at any point for us to remove the data; please email: info@quintheating.com
Marketing
QHS would like to send you information about the products and services of ours that we:
think you might like, as well as those of our partner companies.
• Quint Heating Services Ltd.
If you have agreed to receive marketing, you may always opt-out at a later date.
You have the right at any time to stop QHS from contacting you for marketing purposes
or giving your data to other members of the Quint Heating Services Ltd group.
If you no longer wish to be contacted for marketing purposes, please email: info@quintheating.com
What are your data protection rights?
QHS would like to make sure you are fully aware of all of your data protection rights.
Every user is entitled to the following:
The right to access – You have the right to request QHS for copies of your personal
data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that QHS correct any
information you believe is inaccurate. You also have the right to request QHS to
complete information you believe is incomplete.
The right to erasure – You have the right to request that QHS erase your personal
data, under certain conditions.
The right to restrict processing – You have the right to request that QHS restrict the
processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to QHS processing
of your personal data, under certain conditions.
The right to data portability – You have the right to request that QHS transfer the
data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any
of these rights, please contact us at our email:
Call us at: +44 (0) 1792 446 480
Or write to us: info@quintheating.com
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and
visitor behaviour information. When you visit our websites, we may collect information from you
automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
How do we use cookies?
QHS uses cookies in a range of ways to improve your experience on our website,
including:
• Keeping you signed in
• Understanding how you use our website
• Improve your shopping experience with us
What types of cookies do we use?
There are a number of different types of cookies: See table below
• Functionality – QHS uses these cookies so that we recognise you on our
website and remember your previously selected preferences. These could include what
language you prefer and the location you are in. A mix of first-party and third-party cookies
are used.
• Advertising – QHS uses these cookies to collect information about your visit to
our website, the content you viewed, the links you followed and information about your
browser, device, and your IP address. QHS sometimes shares some limited
aspects of this data with third parties for advertising purposes. We may also share online
data collected through cookies with our advertising partners. This means that when you
visit another website, you may be shown advertising based on your browsing patterns on
our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove
cookies from your browser. However, in a few cases, some of our website features may not
function as a result.
Privacy policies of other websites
The QHS website contains links to other websites. Our privacy policy applies only to
our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
QHS keeps its privacy policy under regular review and places any updates on this web
page. This privacy policy was last updated on 18th October 2022.
How to contact us
If you have any questions about QHS privacy policy, the data we hold on you, or you
would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: info@quintheating.com
Call us: +44 (0) 1792 446 480
Or write to us at: 8 Pant-Yr-Oden, Sketty, Swansea. SA2 9GR
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that QHS has not addressed your
concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Email: dataprotectionfee@ico.org.uk
The table below lists the cookies we may collect and what information they store.
| COOKIE name | COOKIE Description |
| CART | The association with your shopping cart. |
| CATEGORY_INFO | Stores the category info on the page, that allows to display pages more quickly. |
| COMPARE | The items that you have in the Compare Products list. |
| CURRENCY | Your preferred currency |
| CUSTOMER | An encrypted version of your customer id with the store. |
| CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
| CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID |
| EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not. |
| FRONTEND | Your session ID on the server. |
| GUEST-VIEW | Allows guests to edit their orders. |
| LAST_CATEGORY | The last category you visited. |
| LAST_PRODUCT | The most recent product you have viewed. |
| NEW MESSAGE | Indicates whether a new message has been received. |
| NO_CACHE | Indicates whether it is allowed to use cache. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
| POLL | The ID of any polls you have recently voted in. |
| POLLN | Information on what polls you have voted on. |
| RECENTLY COMPARED | The items that you have recently compared. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| TOWNSIDE_ACCEPT_COOKIES | Indicates whether a customer acknowledged using cookies. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer is allowed to use cookies. |
| VIEWED_PRODUCT_IDS | The products that you have recently viewed. |
| WISHLIST | An encrypted list of products added to your Wishlist. |
| WISHLIST_CNT | The number of items in your Wishlist. |
