We don’t charge a call-out fee for visiting your home or business. However, we have a minimum “aim to fix” charge of £99, which covers one hour of service plus materials. VAT is included, except for business customers. If the problem requires more than an hour, we charge in 30-minute increments.

Our goal is to provide a fixed quotation, but in emergency situations it may not be possible. We’ll explain and follow up with written confirmation

For bigger projects, a 50% deposit is required, with the balance due upon completion. For other jobs, payment is due at the end of the work. You can pay the engineer directly or pay by phone before they leave by calling the office

A payment link and bank details will be included on the invoice sent after completion. Bank transfer is also acceptable. Cheques are only accepted in exceptional cases

We offer a flexible payment option with our Quint Heating Service Plans, allowing you to make low, convenient payments and never miss a boiler service

We do charge for diagnosing a boiler breakdown. Our engineer will attend your property and use their expertise to diagnose the issue. They’ll then provide you with the most cost-effective solution to repair your boiler, with a fixed cost

For plumbing and heating services, we offer a written quote to give you clarity and certainty on the cost. This way, you can make an informed decision without any surprise charges. Certain services, such as boiler servicing and gas safety checks, have fixed rates